Frequently Asked Questions (FAQs)

We've answered some of our most popular questions below. If you have any questions which are not answered here, please get in touch with our Adult Education team.

Where do I go once I get here?

When you arrive for your first class, please come to the main college reception where your tutor will meet you and direct you to your room.

Where do I park?

There are enough parking spaces in the college grounds for all our Adult Education students.Please park in Whites Road, SO19 7NS. If you do need to park outside on the main road, we thank you for your courtesy to our neighbours.

Can I get refreshments?

Refreshments are available from the college centre.

I am confused about course costs/advanced learner loans, who do I speak to?

If you have any questions about any issue to do with course cost or loans, please speak to the Adult Education Team.

What happens if I realise after attending the first class that the course is not what I expected?

If you think you have made a mistake with your chosen course please talk to the tutor - you may need a higher or lower level. If the College cannot find a suitable course a refund can be arranged if it is requested within one week of attendance. 

Adult Education Attendance Policy

We expect you to aim for 100% attendance and attendance is recorded for every timetabled session.

Students are automatically withdrawn if they have not attended for 4 consecutive weeks.

If a student’s attendance falls below 80% their place on the course and their exam entry will be at risk

We place considerable emphasis on excellent attendance and punctuality and we ask you to respect and adhere to these values to ensure success both at College and for your future aims and ambitions.

Any health concerns will be treated sympathetically and if necessary we will consider implementing the College’s Fitness to Study policy.