Supporting your child’s future
Providing services and facilities to our local communities
We welcome communication from parents and guardians
We value working in partnership with parents and guardians.
If you have a question, concern or information that you think would help us support your child, please get in touch.
We would always encourage parents and guardians to raise concerns early so that we can work together to find the appropriate support or solution.
We want parents and guardians to feel informed and involved throughout their child’s time at Itchen.
We use a range of communication methods to keep you up to date with important information about your child’s attendance, progress, reviews, College events and other key updates.
Email is used to share important College information, updates and communications with parents and guardians.
Please make sure we have your current email address so that you don’t miss important information.
We may send text messages when we need to share an important or time-sensitive update.
For example, parents and guardians may receive text notifications relating to attendance or when student reviews become available to view.
The Parent & Guardian Portal (ProPortal) gives you access to information about your child’s:
ProPortal is an important way to stay informed about your child’s experience at College.
Your child’s tutor is an important point of contact throughout their time at Itchen.
Tutors can help with questions or concerns relating to:
If you have a concern about your child, their tutor will usually be a good first point of contact.
Please make sure that the College has your current:
Keeping your details up to date helps make sure that important communications reach you.
If your contact details change, please let the College know as soon as possible.
There are several ways you can stay up to date with your child’s progress.
Use ProPortal to view attendance, progress and student review information.
Students have regular opportunities to review their progress with teachers and tutors.
Review Days provide an opportunity for students, teachers and parents/guardians to discuss progress and identify areas where additional support may be useful.
Attendance is monitored throughout the year.
Parents and guardians can use ProPortal to view their child’s attendance information. You may also receive text messages relating to attendance.
If you have concerns about your child’s attendance, please speak to their tutor.
We also share information about College news, events and opportunities through our website and other College communications.
This may include information about:
We’re here to help if you have a question or concern.
Where possible, contacting the most relevant member of staff directly will help us deal with your enquiry quickly.
Contact your child’s tutor →
Find out about Attendance & Absence →
Contact Financial Support →
Contact the Exams Team →
If you’re not sure who to contact, our main College team can help direct your enquiry.
Email: info@itchen.ac.uk
Telephone: 023 8043 5636
Lines are open Monday–Friday, 9:00am–4:30pm.
