Supporting your child’s future
Providing services and facilities to our local communities
Itchen has policies and procedures in place to help create a safe, supportive, fair and inclusive environment for students, staff and visitors.
This page brings together information about College policies, how to raise a concern and what to do if you wish to make a complaint.
Our policies explain how the College approaches important areas of student life, learning, safeguarding and the wider College community.
You can view the College’s current policies and publications through our dedicated policies section.
View College Policies →
Policies available through the College website include information relating to areas such as:
Please use the College’s current policies section for the latest versions of individual policies.
If you have a concern about your child’s experience at College, we encourage you to raise it with us as early as possible.
In many cases, the quickest way to resolve an issue is to speak directly to the member of staff involved or your child’s tutor.
If you’re unsure who to contact, our main College team can help direct your enquiry to the appropriate person.
We aim to provide a positive experience for all students and their families.
If you are unhappy about something and your concern cannot be resolved informally, you can make a formal complaint through the College’s complaints procedure.
The complaints procedure explains:
If you have a concern, we recommend:
1. Speak to the appropriate member of staff
Where possible, start by discussing your concern with the person or team closest to the issue.
2. Speak to your child’s tutor
Your child’s tutor can often help with concerns relating to attendance, progress, wellbeing or their general experience at College.
3. Contact the appropriate College team
If your concern requires specialist support, we can direct you to the relevant team.
4. Make a formal complaint if necessary
If the issue cannot be resolved informally, you can follow the College’s formal complaints procedure.
If your concern relates to the safety or wellbeing of a student, please do not wait for the formal complaints process.
Safeguarding concerns should be raised immediately with a member of College staff or directly with the Safeguarding Team.
Email: safeguarding@itchen.ac.uk
The College handles concerns and complaints sensitively and will share information appropriately in accordance with its policies and legal responsibilities.
When raising a concern, please provide as much relevant information as possible so that the College can understand the situation and respond appropriately.
If you’re not sure where your concern should go, please contact the College and we’ll help direct you to the appropriate person or team.
Email: info@itchen.ac.uk
Telephone: 023 8043 5636
